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Northern Credit Union
Massena, NY, United States
30+ days ago
Northern Credit Union
Massena, New York, United States
30+ days ago


Northern Credit Union is honored to have been named one of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States. We are a people-first, member-owned growing financial institution with 9 Relationship Centers. Each of our Relationship Centers are conveniently located in Jefferson, Lewis, and St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless commitment to our culture and the success of our organization!

As a  premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package including: medical, dental, vision, life and disability, tuition assistance, paid vacations, an incredibly generous 401(K) plan, employee fitness center and much more!

We are seeking Member Relationship Manager for our Massena location:

The Member Relations Team is seeking dynamic, visionary, self-starting, competitive minded individuals to lead teams of highly motivated and skilled professionals that are dedicated to improving the lives of our members, their families, and communities.

The following essential responsibilities are driven by our vision, “We exist for the sole purpose of enhancing the financial well-being of our members and surrounding communities”:


Job Responsibilities:

  • Engage and inspire team to be results oriented by establishing high performance standards and resolute in their pursuit;
  • Effectively models the exceptional member service experience by passionately leading, motivating and participating in relationship center activities;
  • Committed to personal excellence and inspires direct reports to devote the time, energy and effort required for realizing full potential;
  • Proactively grows overall relationship center awareness and market share by participating in community events;
  • Identifies, establishes, and maintains professional business relationships with internal and external members, partners and vendors;
  • Regularly conducts local business site visits and participates in events to build current relationships, as well as seeks opportunities to expand the organization’s relationships with employer groups;
  • Inspires team to blend exceptional member service with value-added programs and provide education and guidance to members on the use of Northern’s multiple delivery channels; and
  • Continuously and proactively researches, develops, and implements strategies to improve overall operating efficiencies and streamline relationship center processes to enhance productivity and profitability.

Job Qualifications:

  • Bachelor’s degree preferred with two to five years of progressive leadership experience within the financial industry.
  • The ideal candidate will be naturally competitive and enthusiastic;
  • Must have solid leadership qualities and be a well-organized, self-motivated professional with excellent listening and communication skills; and
  • Must also exhibit sound, independent judgment and have a proven track record for multi-tasking and performing duties in a fast paced environment.

Northern Credit Union is an Equal Opportunity Employer.

Job Information

  • Job ID: 55814231
  • Location:
    Massena, New York, United States
  • Position Title: Member Relationship Manager- Gouverneur Location
  • Company Name: Northern Credit Union
  • Industry: Banking / Accounting / Financial
  • Job Function: General Business
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 2-3 Years
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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